EllisRentersVoicelogos10_02_2013

Ellis Announces Winners of 2014 Ellis Customer Experience Best in Class Award for Resident Surveys

Irving, TX. February 3,2014. Ellis Partners in Management Services announces the launch the Ellis Customer Experience Best in Class Award for Resident Surveys. This award is based on resident surveys conducted across 5 touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out.

Ellis Resident Surveys are loyalty-focused, as opposed to many other survey providers who measure customer satisfaction scores. Ellis’ philosophy, based on Net Promoter theory, is that customer loyalty is the ultimate measure of customer relationship success, and loyalty is built through the customer experience you consistently provide. Loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family.

cx-logo-final2014Ellis congratulates the properties below for earning the 2014 Ellis Customer Experience Best in Class Award for Resident Surveys based on their outstanding Customer Experience performance.

Avana Arts District – Oklahoma City, OK
Avana At Carolina Point – Greenville, SC
Avana At Western Center – FT Worth, TX
Avana Brazos Ranch – Rosenberg, TX
Bella Vista – Phoenix, AZ
Brittany Lane Apartments – Lacey, WA
Brookside – Newburry, FL
Daniel Island Village – Charleston, SC
Elan Gateway – St Petersburg, FL
Firestone West 7th – FT Worth, TX
Fountains at Millenia – Orlando, FL
Highland Parc Apartments – Riverside, CA
Huntington Gateway – Alexandria, VA
Indigo Park – Albuquerque, NM
Las Kivas – Albuquerque, NM
Lee Vista – Orlando, FL
Main Street Village – Irvine, CA
Marquis at Bellaire Ranch – FT Worth, TX
Marquis at Briarcliff – Atlanta, GA
Marquis at Canyon Ridge – Austin, TX
Marquis at Carmel Commons – Charlotte, NC
Marquis at Carmel Valley – Charlotte, NC
Marquis at Clear Lake – Webster, TX
Marquis at Great Hills – Austin, TX
Marquis at Ladera Vista – Austin, TX
Marquis at Lantana – Flower Mound, TX
Marquis at Midtown West – Atlanta, GA
Marquis at Northcross – Huntersville, NC
Marquis at Preston – Cary, NC
Marquis at Riverchase – Coppell, TX
Marquis at Silver Oaks – Grapevine, TX
Marquis at Silverton – Cary, NC
Marquis at State Thomas – Dallas, TX
Marquis at Stonegate – FT Worth, TX
Marquis at Sugar Land – Sugar Land, TX
Marquis at Tech Ridge – Austin, TX
Marquis at Town Centre – Broomfield, CO
Marquis at Treetops – Austin, TX
Marquis on Cary Parkway – Morrisville, NC
Marquis on Edwards Mill – Raleigh, NC
Marquis on Memorial – Houston, TX
Marquis West End – Dallas, TX
Mesa Village – El Paso, TX
Miramont Apartments – FT Collins, CO
Montecito – Valencia, CA
North Park Apartments – Chevy Chase, MD
Northgate Oaks – Houston, TX
Northwest Hills – Austin, TX
Park at Walkers Ranch – San Antonio, TX
Park Central – Concord, CA
Phoenix Renaissance – Phoenix, AZ
Polo Club – Olympia, WA
Prairie Villas – Northridge, CA
Preserve at Ballantyne – Charlotte, NC
Reserve at Autumn Creek – Friendswood, TX
Saxon Trace – Orange City, FL
Sedona Ridge – Phoenix, AZ
SoCo on the Lake Phase II – Austin, TX
Somerset Club – Cartersville, GA
Stone Harbor – Panama City, FL
Summermill at Falls River – Raleigh, NC
Summit Ridge – Lewisville, TX
The Enclave at Paradise Valley – Phoenix, AZ
The Exchange Lofts – FT Lauderdale, FL
The Links at High Resort – Rio Rancho, NM
The Resort at University Park – Colorado Springs, CO
The Townes at Herndon Center – Herndon, VA
The Ventana – Los Angeles, CA
Townlake of Coppell – Coppell, TX
Tree – Austin, TX
Vaughan Place – Washington, DC
West Square – South Boston, MA
Willow Creek – Folsom, CA
Windsor at Barton Creek – Austin, TX
Windsor at Fair Lakes – Fairfax, VA

Ellis also recognizes the following companies who had one or more property earn this prestigious award for 2014: Capital Properties, Concord, CWS, Greystar, Lincoln Property Company, Mission Rock, Richmark, and StarPoint.

To be eligible to compete for the 2014 Ellis Customer Experience Best in Class Award for Resident Surveys, the property must have been on the Ellis Resident Surveys Program from January through December 2014 and have 10 or more completed surveys.

The 2014 Ellis Customer Experience Best in Class Award for Resident Surveys emblem will be automatically placed on the property page of each recognized property that is active on www.rentersvoice.com (ratings and reviews site) to showcase their achievement of this prestigious award.

About Ellis
For over 30 years Ellis, Partners Management Solutions (Ellis) has been providing customer feedback to property management companies and owners, through objective Apartment Mystery Shops that evaluate on-site sales and marketing processes. Ellis now offers an Integrated Customer Experience Program consisting of Mystery Shops, Resident Surveys, and Ratings & Reviews. Our Integrated Customer Experience program provides real time, multi-level reporting to help you understand and manage customer feedback and improve resident retention.
MEDIA CONTACT: Lisa Ford | lford@epmsonline.com | 888-988-3767

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