Ellis Mystery Shopping Dashboard

Our updated Shopping Dashboard is all about providing our customers an efficient and easy to use workflow design to enhance their experience and drill down to vital information faster via a user-friendly online reporting environment.

Ellis Shopping Dashboard Efficiencies

  • Easy to understand design components
  • At-a-glance analysis of shopping report results
  • Simple export process to Power Point, Word or Excel
  • Drop-down menu selections for narrowing/broadening data timeframe and segmented content
  • Access privileges at the property, trainer, RM and VP levels  specific to individual user’s level of responsibility
  • Data updated in real-time as shops are completed

UNDERSTAND

  • Shop Overall Scores by Shop Type
  • Shop scores by Qtr, YTD and Historic performance, broken down by performance category  (Telephone, Greet, Needs, Demonstrate, Close, Follow-up, Response Time & Email Etiquette – Internet Shops)

FOCUS

  • On areas where performance is not meeting expectations
  • On shopping report performance for specific score range
  • Using universal “traffic light” style indicators

COMMUNICATE

  • Improvement opportunities to propel you more efficiently toward action
  • What customers are saying

For information on our Mystery Shopping services, contact us.

 

Subscribe Now!