Category Archives: Leadership & Management


Driving Action and Innovation at the Seriously Easy-Going Community

In the past, many apartment communities have been able to survive even with very limited amounts of innovation. They focused on providing quality products and services, and simply updated them to a level that maintained their competitiveness in the market….

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Lessons Learned While Working at a “Hell on Wheels” Apartment Community

Every apartment community has its own unique personality. In fact, it is very likely that the one you are working at right now will fall into one of the following three personality categories: 1. Hell on Wheels: A difficult, demanding,…

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Great Leaders Can Positively Influence Customer Experience

Great Leaders Can Positively Influence Customer Experience

I wish the titles “leader” and “manager” would go hand in hand, but that’s not always the case. I have worked for both and there is a clear difference between the two. Merriam-Webster describes a manager as “a person who…

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empathy engenders loyalty

Empathy: An Important Leadership Skill

Let’s be honest, when it comes to the keys for successful leadership, empathy is rarely included in the list. Demonstrating empathy can be difficult for some leaders. It takes time and effort. Yet, instilling a sense of empathy in how…

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Property Manager

Are You Prepared to Fire Your Favorite Apartment Manager

Do you truly understand the value of a positive customer experience for your residents and employees? If so, then the answer to “Are you prepared to fire your “favorite” property manager?”should be a resounding yes.

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Get Your Name on the List

LEADERSHIP: 4 Ways To Get Your Name on the List

You got a promotion! Who will you call to thank? You can probably recall the name of the teacher who inspired you in the 5th grade, but can you remember the name of the person who helped you achieve your…

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5-star leasing consultant

5 Ways to Keep Your 5-Star Leasing Consultant

Employee Retention—Making Sure You Keep Your Super Stars Good quality employees are hard to come by in any industry, but in the multifamily housing industry, finding super star leasing consultants poses an even greater challenge.

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