EllisRentersVoicelogos10_02_2013

Ellis Announces Winners of 2015 Ellis Customer Experience Best in Class Award for Resident Surveys

Irving, TX. February 15,2016.  Ellis Partners in Management Services announces winners of the 2015 Ellis Customer Experience Best in Class Award for Resident Surveys. In 2015, Ellis surveyed nearly 200,000 units. This award is based on results of resident surveys conducted across 5 touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out, as well as companies that participated on an annual basis.

Ellis Resident Surveys are loyalty-focused2015BestInClass, as opposed to many other survey providers who measure customer satisfaction scores. Ellis’ philosophy, based on Net Promoter theory, is that customer loyalty is the ultimate measure of customer relationship success and loyalty is built through the customer experience you consistently provide. Loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family.

Ellis congratulates the 60 properties below for earning the 2015 Ellis Customer Experience Best in Class Award for Resident Surveys based on their outstanding Customer Experience performance. These properties not only achieved the highest loyalty scores but also responded to the resident an average 78% of the time a survey was completed at a 10% faster rate than their peers. By responding to the resident more frequently and faster, properties found themselves building trust and relationships with their residents resulting in a 9% higher likelihood to renew.

Ellis also recognizes the following companies whose properties earned this prestigious award for 2015:

Block Multifamily Group, LLC | Capital Properties | Concord Management | CWS Apartment Homes | Greystar Management Services | Landmark Communities | Lennar Multifamily Communities | Leslie Investment Properties | Lincoln Property Company | MG Properties Group | Middleburg Management LLC | Prodigy Living | R&V Management Corporation | Simpson Property Group | Starpoint Properties.

To be eligible to compete for the 2015 Ellis Customer Experience Best in Class Award for Resident Surveys, the property must have been on the Ellis Resident Surveys Program for the last 9 months and have 10 or more completed surveys.

Ellis congratulates the properties below for earning the 2015 Ellis Customer Experience Best in Class Award for Resident Surveys based on their outstanding Customer Experience performance.

Property Name Management Company
Aspen Village Block Multifamily Group, LLC
Astor House Prodigy Living
Bella Vida Mission Rock Residential, LLC
Boulder Creek Simpson Property Group
Casa Lago Palisades Lincoln Property Company
Casa Tierra Leslie Investment Properties Inc.
Casas Lindas MG Properties Group
Chancery Village Simpson Property Group
Gramercy Square at Ayrsley Simpson Property Group
Greenspoint at Paradise Valley Mission Rock Residential, LLC
Jefferson on Legacy Lincoln Property Company
Las Kivas * Mission Rock Residential, LLC
Lee Vista * Concord Management
Madrone Greystar Management Services
Manzanita Gate MG Properties Group
Marquee At Belle Meade Greystar Management Services
Marquis at Bellaire Ranch* CWS Apartment Homes, LLC
Marquis at Carmel Commons * CWS Apartment Homes, LLC
Marquis at Carmel Valley * CWS Apartment Homes, LLC
Marquis at Clear Lake * CWS Apartment Homes, LLC
Marquis at Lantana * CWS Apartment Homes, LLC
Marquis at State Thomas * CWS Apartment Homes, LLC
Marquis at Stonegate * CWS Apartment Homes, LLC
Marquis at Sugar Land * CWS Apartment Homes, LLC
Marquis at Treetops * CWS Apartment Homes, LLC
Marquis on Edwards Mill * CWS Apartment Homes, LLC
Marquis on Memorial * CWS Apartment Homes, LLC
Meadow in the Village Lincoln Property Company
Menlo Creek Simpson Property Group
Mira Bella Simpson Property Group
Miro at the Parc Mission Rock Residential, LLC
Mission Concord Place Middleburg Management, LLC.
Mission Stadler Place Middleburg Management, LLC.
Montelena Simpson Property Group
North Park Apartments * Capital Properties
Ocean Village MG Properties Group
Park in the Village Lincoln Property Company
Pointe North Apartments Landmark Communities
Preserve at Ballantyne * CWS Apartment Homes, LLC
Promenade Park Simpson Property Group
Resort at Tanamera MG Properties Group
Ridgeview Simpson Property Group
Riveredge Terrace R & V Management Corporation
Roswell City Walk Lennar Multifamily Communities
San Carlos Simpson Property Group
Saucon View Apartments Landmark Communities
Skyhouse Dallas Simpson Property Group
Stoneledge Simpson Property Group
Studio 77 Lincoln Property Company
Studio Parc North StarPoint Properties
Tavera R & V Management Corporation
The Cornelius MG Properties Group
The Matisse Simpson Property Group
The Meadows Landmark Communities
The Retreat at Fox Hollow Lincoln Property Company
Valencia Simpson Property Group
Villas at Stonebridge Ranch Simpson Property Group
Westside in the Village Lincoln Property Company
Willow Creek * CWS Apartment Homes, LLC
Zoso Flats Simpson Property Group

* Properties that have achieved Best in Class status for more than one year

 

About Ellis
For over 30 years Ellis, Partners Management Solutions (Ellis) has been providing customer feedback to property management companies and owners, through objective Apartment Mystery Shops that evaluate onsite sales and marketing processes. Ellis now offers an Integrated Customer Experience Program consisting of Mystery Shops, Resident Surveys, and Ratings & Reviews. Our Integrated Customer Experience program provides real time, multi-level reporting to help you understand and manage customer feedback and improve resident retention.
MEDIA CONTACT: Lisa Ford | lford@epmsonline.com | 888-988-3767