TELEPHONE SKILLS

Tips and Resources for Telephone Leasing Presentations

POWERFUL TELEPHONE TECHNIQUES "CUE CARD"

DVDThe PTT- Powerful Telephone Techniques – Cue Card is an excellent tool and guide for Leasing Professionals. It helps to ensure a powerful and thorough telephone presentation every time! This is not a script. The questions and leasing tips should be used in the natural flow of the conversation.

View the Full Training Tip Here

TELEPHONE SHOP SAMPLES

Below are several mystery shopper telephone interactions with Leasing Professionals and Property Managers. These leasing presentations can be used as training tools.

A Perfect Telephone Presentation
Listen to Sample

An Average Telephone Presentation
Listen to Sample

A Poor Telephone Presentation
Listen to Sample

 

SETTING THE APPOINTMENT WITH THE TELEPHONE PROSPECT

Listen and learn how to effectively set an appointment with a telephone prospect during the call.

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GETTING THE TELEPHONE PROSPECT’S PHONE NUMBERS

Listen and learn how to effectively get the telephone prospect’s phone numbers and other follow up information.

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TRAINING TIPS INCLUDED ON OUR SHOPPING REPORTS

Ellis now offers our Customers training tips to help them improve their leasing performance and effectiveness. On each Shopping Report you will find Training Tips corresponding to given areas of the Shopping Report. You can click theT symbol next to selected report questions for both online audio and written leasing pointers.