Apartment Training Tips and Performance Enhancers

Using what Ellis Partners has learned as the leading apartment mystery shopping company, the Training Tips and Performance Enhancers section is designed to help you hone your leasing professionals and onsite personnel to the very highest level of skill. Great results require great people, and our performance-enhancing suggestions will bring your people to the peak of their potential.

Enhance and Improve Performance of Onsite Leasing Professionals

Apartment Shopping Reports can provide valuable input and re-energize the Leasing Professional’s sales and leasing skills. Our apartment training resources can be used in conjunction with the Ellis Partners Shopping Reports to become a powerful training tool! Each completed shopping report is like a mini-seminar on leasing.

Featured Training Tips

Below are some of our most recent “Can’t Miss” tips.

Making A Persuasive Phone Presentation

Everything you need to know, from answering the telephone correctly to effective follow up, handling inquiries and converting calls into visitors walking through your door. We will also show you how this area affects your shopping scores and how to improve those scores.

View Telephone Skills

Conducting An Impressive Onsite Presentation

These practical and creative leasing techniques can assist the first-time or seasoned professional to increase capture and closing ratios. Learn how to prepare your apartments to make the best impact on your prospects.

View Community Presentation Skills

Providing Superior Customer Service

When and where does great customer service begin? Find out how to build the best customer service experience, with feedback from apartment industry leaders. Examine what is important to the prospect in terms of service and how to make the biggest impact by starting with the best candidates.

View Customer Service Skills