Ellis Resident Surveys Benchmarking Participation

Ellis Resident Surveys Benchmarking Participation

All companies conducting resident surveys for the full calendar quarter.

Ellis Resident Surveys Benchmark Ranking and Placement Guidelines

• Tier 1: 1,600 or more units on the survey program
• Tier 2: 1,599 or fewer units on the survey program
• Best in Class Companies for each tier will be the only companies identified in the benchmark letter. All of the objectives outlined below must be met to qualify as “Best in Class”.
  • Overall Customer Loyalty Score: 30% or more (all touch points combined)
  • Resident Survey Answered by Onsite Team: 50% or more (all touch points combined)
  • Resident Survey Response Time by Onsite Team: 10 days or less