Ellis Benchmark Historical Results

Click on the Report to View Historic Ellis Benchmark Reports:

  • 4Q 2015 – Leasing Training Delivery
  • 3Q 2015 – The Leasing Training Environment
  • 2Q 2015 – Leasing Training Content
  • 1Q 2015 – Is It Time for Leasing Training to Change?
  • 4Q 2014 – What Your Leasing Training Should Include for the Future
  • 3Q 2014 – What Gets in the Way of Successful Leasing Training?
  • 2Q 2014 – Does Leasing Training Need to Change?
  • 1Q 2014 – The Generational Divide and Leasing Training
  • 4Q 2013 – Managing and Responding to Customer Feedback (Part ii)
  • 3Q 2013 – Managing and Responding to Customer Feedback (Part i)
  • 2Q 2013 – Panning for Gold: Using the Shopping Report as Your Recognition, Reward, and Accountability Tool
  • 1Q 2013 – Understanding The Customer Experience Journey Through Their Eyes
  • 4Q 2012 – The Road To Customer Loyalty – Creating “WOW” Customer Experiences
  • 3Q 2012 – The Road To Customer Loyalty – Emotions Impact Leasing Decision
  • 2Q 2012 – The Road To Customer Loyalty – Begins at Customer Service
  • 1Q 2012 – The Road To Customer Loyalty – The Four Building Blocks
  • 4Q 2011 – Focus on Generational Differences – A Snapshot of Four Generations
  • 3Q 2011 – Focus on Generational Differences – What Does Gen Y Want
  • 2Q 2011 – Focus on Generational Differences – Marketing
  • 1Q 2011 – Focus on Generational Differences – Managing and Communication
  • 4Q 2010 – Focus on Customer Behaviors
  • 3Q 2010 – Focus on Technology
  • 2Q 2010 – Focus on Employee Retention
  • 1Q 2010 – Focus on Customer Service
  • 4Q 2009 – Sales Training – Classroom vs. Online
  • 3Q 2009 – Internet Leasing – Training, Leads, and Obstacles
  • 2Q 2009 – Leading in Challenging Times – The “Closing Ratio” and the “Closer”
  • 1Q 2009 – Leading in Challenging Times – Step Back, Reflect & Make Changes
  • 4Q 2008 – Performance Improvement – The Expectation of Focus and Motivation
  • 3Q 2008 – Performance Improvement – Accountability/Consequences
  • 2Q 2008 – Performance Improvement – Shopping Report Reward Programs
  • 1Q 2008 – Performance Improvement – Accountability
  • 4Q 2007 – One on One Training and Mentoring Programs!
  • 3Q 2007 – Training Trends Promote Professional Growth
  • 2Q 2007 – The Future of Training – E – Learning!
  • 1Q 2007 – Training to Lease! Training Models that Produce Leasing Excellence
  • 4Q 2006 – Customer Service Is “Key” – Follow Up With the Prospect
  • 3Q 2006 – Putting an End to Seasonal Leasing Performance Drop
  • 2Q 2006 – Setting the “Customer Service Tone” for Prospects/Renewals
  • 1Q 2006 – Shopping as a Customer Service Monitoring Tool
  • 4Q 2005 – The Evolution of the Benchmark – 7 Years of Setting the Standard
  • 3Q 2005 – Proper Care and Feeding of a Leasing Professional
  • 2Q 2005 – A Hiring Process Geared Toward Leasing Success – Reduce Staff Turnover
  • 1Q 2005 – The Anatomy of a Leasing Professional
  • 4Q 2004 – 2005 – A Year of Performance Resolutions
  • 3Q 2004 – S*A*F*E Leasing Concept 4 – Execution
  • 2Q 2004 – S*A*F*E Leasing Concept 3 – Focus
  • 1Q 2004 – S*A*F*E Leasing Concept 2 – Accountability
  • 4Q 2003 – S*A*F*E Leasing Concept 1 – Systems
  • 3Q 2003 – If You Don’t Lease, You Don’t Last! Get the Sale
  • 2Q 2003 – Raising the Bar – Have Your Team Say “Shop Me!”
  • 1Q 2003 – Unacceptable Leasing Practices
  • 4Q 2002 – Train & Retrain – Ask for the Money!
  • 3Q 2002 – How To Do MORE With Less Traffic
  • 2Q 2002 – The Effectiveness of Urgency
  • 1Q 2002 – Economic Downturn Slowly Reverses
  • 4Q 2001 – Deposit Percentage Improving But Still Ranks Low on Benchmark
  • 3Q 2001 – Less than 50% Ask for the Money!
  • 2Q 2001 – Strong Performers Overcoming Objections With the Prospect
  • 1Q 2001 – More Focus on Getting Contact Information During the Call
  • 4Q 2000 – Setting Appointment Contributes to Overall Benchmark Performance
  • 3Q 2000 – Performance on Telephone Predicates Overall Positive Standing
  • 2Q 2000 – Averages Fall Slightly from Last Quarter
  • 1Q 2000 – Overall Performance Ties To Selling Benefits and Earning the Sale