Category Archives: Employee Engagement & Retention

Creating a Positive Company Culture

Company culture is a hot topic right now as companies such as Facebook and Google are creating office spaces that promote collaboration, comfort, and an overall cool office vibe. Companies are competing to have the best, most appealing company culture…

Posted in: Employee Engagement & Retention |


Role Playing: Riding the Ginormous Elephant in the Training Room

Role playing has been used as a sales training tool for a many years, yet the expectation of having to role play with others still strikes immediate fear into the hearts of many. Trainers see it as an opportunity for…

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push button apartment community

Working at a “Push Button” Community Can Impede Employee Potential

Every apartment community has a personality. In fact, if you were to divide up all of the apartment communities in your company portfolio, it is likely that each one would fall into one of the following three categories: 1. Hell…

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Identifying and Nurturing High-Potential Employees

When we mistake a high-performing employee for a high-potential one we are making a costly error in management and are risking the loss of real talent. Yet, we are all guilty at some point of doing this because it’s an…

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would your employees recommend your company

Would Your Employees Recommend Your Company

Companies invest every day in customer retention. They hope their customers will return and recommend their product/service to a friend or family member. What about employee retention?

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Straight Talk About Gen Y from a Generation Y Apartment Manager

A friend of mine recently sent me a link to a Harvard Business Review (HBR) blog post, “Solving Gen Y’s Passion Problem“. I would encourage you to take the time to read the blog in its entirety. But in a…

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Retaining the Internal Customer: The Science of Employee Engagement

While many executives agree that keeping the customer happy is the key to increased profitability, few pinpoint their employees as their most important customer. The customer base most focused on is typically the revenue generating one. However, considering cause and…

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